Monday, August 23, 2021

Say the Right Words at the Right Time

 I've been reading 25 Ways to Win With People by John Maxwell and Less Parrott.  While it's a good book overall, and I will review it on Goodreads when done, this part really stood out to remember.  It's from the chapter "Say the Right Words at the Right Time."

  • The wrong words said at the wrong time discourage me.
  • The wrong words said at the right time frustrate me.
  • The right words said at the wrong time confuse me.
  • The right words said at the right time encourage me.
Another good thing I read was in the chapter on "Remember A Person's Story."  It encourages the reader to ask about other people to find out where they've come from.  This is the part I liked:

  • Requesting a person's story says, "You could be special."
  • Remembering a person's story says "You are special."
  • Reminding a person of his or her story says, "You are special to me."
  • Repeating a person's story to others says, "You should be special to them."

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