Say the Right Words at the Right Time

 I've been reading 25 Ways to Win With People by John Maxwell and Less Parrott.  While it's a good book overall, and I will review it on Goodreads when done, this part really stood out to remember.  It's from the chapter "Say the Right Words at the Right Time."

• The wrong words said at the wrong time discourage me.
• The wrong words said at the right time frustrate me.
• The right words said at the wrong time confuse me.
• The right words said at the right time encourage me.

Another good thing I read was in the chapter on "Remember A Person's Story."  It encourages the reader to ask about other people to find out where they've come from.  This is the part I liked:

• Requesting a person's story says, "You could be special."
• Remembering a person's story says "You are special."
• Reminding a person of his or her story says, "You are special to me."
• Repeating a person's story to others says, "You should be special to them."